The Telegram group @leipzig_helps_ukraine shows the great willingness of people from Leipzig to take action. With this group, we offer a platform for help and self-help as a first point of contact for the refugees from Ukraine and all those who would like to participate in the community exchange and provide mutual support.
Arrival in Leipzig
To stay in Leipzig, you need to register with the city of Leipzig. For this, you currently require your passport and permanent accommodation in Leipzig, which you prove with a valid accommodation provider confirmation (Wohnungsgeberbestätigung).
Registration takes place with a prior appointment at the Welcome Centre.
Welcome Centre contact details
Ankommenszentrum der Stadt Leipzig
Technisches Rathaus / Haus B
Prager Straße 118-136
Opening times: Monday to Friday: 8:00 AM to 4:00 PM
By bus: Route 60 (stop Ostplatz) // Route 70/74 (stop Technisches Rathaus)
By tram: Line 12/15 (stop Technisches Rathaus) // Line 2 (stop Altes Messegelände) // Line 4 (stop Riebeckstraße/Stötteritzer Straße)
Currently, you may only visit the Welcome Centre Leipzig by prior appointment. Click here to make an appointment.
Frequently asked questions
Information & Links
People who live in Germany must register with the relevant authorities. This means that they must tell the Residents’ Registration Office (Einwohnermeldeamt) who they are and where they live.
As displaced persons from Ukraine may only legally remain in Germany and the EU for a maximum of 90 days in a period of 180 days, they must apply for a residence permit by the end of this period at the latest. At present, this is usually residence pursuant to section 24 (1) of the Residence Act.
A temporary residence permit (in this case generally the probationary certificate (Fiktionsbescheinigung)) is a prerequisite to claiming benefits such as basic security benefits pursuant to Social Code II (SGB II) or Asylum Seekers’ Benefits Act (AsylbLG).
After receiving the temporary residence permit, other applications to receive financial support must then be made and forms filled in. This takes some time and is often not easy for German citizens and native speakers to understand.
As ever, there is one condition for registering in Leipzig: accommodation. You need to be able to prove that you have a home in Leipzig.
This proof is provided via an accommodation provider confirmation (Wohnungsgeberbescheinigung). You can obtain this from your letting agent/landlord. You then take this and your passport to the Welcome Centre.
There is currently an immigration freeze for displaced persons in Saxony. This means that no Ukrainian displaced persons can be accepted in Saxony. Therefore, registration from a reception centre is no longer possible.
If you do travel to Saxony seeking refuge in a reception centre, you must expect to be transferred to another federal state.
In order to be accepted in Leipzig, you currently need a permanent residence in Leipzig.
Unfortunately, there is no magic formula. Nevertheless, we have attempted to draw up a short checklist for successful registration in Leipzig:
Before you arrive
- Check the entry and registration requirements (e.g. Stadt Leipzig).
- Passport/valid identity document
- Accommodation provider confirmation
- Contact other displaced Ukrainian persons in Leipzig (e.g. via LHU Telegram chats) and keep relatives informed about your own whereabouts and contact persons.
- Currently required for registration in Leipzig: organise private accommodation so that you can remain in Leipzig.
- Rental agreement in place?
- Communicate deadlines and expectations
- Make copies of all the required documents and take them with you
- Seek contact with assistants (e.g. via LHU or various sponsorship programmes)
After you arrive
- Have your letting agent/landlord complete the accommodation provider confirmation
- Attach your name to your letterbox
- Make a registration appointment
- If entering the country with animals: make a vet appointment and contact the veterinary office [internal LINK: Animals]
- Start independent accommodation search
- Complete Job Centre main application (or: Asylum Seekers’ Benefits Act)
- Apply for Leipzig-Passport (Leipzig-Pass)
- Apply for health insurance membership
- If entering the country with children: register with daycare centre and/or school
- Find an integration course
- Have your driving licence endorsed
- Have qualification certificates translated
- Conduct accommodation viewings and possibly have rental agreement checked before signing it
- If necessary, organise help for day-to-day dealings with and visits to the authorities
- Once the initial stress is over: start job search
The Welcome Centre is a facility of the city of Leipzig whose aim is to help displaced persons and migrants to navigate the administrative process after arriving in Germany and Leipzig: registrations, applying for a residence title, looking for accommodation, etc. You will find all the first points of contact here in one place or near the Welcome Centre.
The Welcome Centre is currently located at Prager Straße 128, Haus B, 04317 Leipzig. It is open on weekdays between 8 AM and 4 PM.
Important: Currently, an appointment is required. Click here to make an appointment.
In principle, displaced persons are entitled to apply for benefits pursuant to the Asylum Seekers’ Benefits Act (Asylbewerberleistungsgesetz).
Since 1st June 2022, displaced persons aged between 15 and 65, who are able to work at least 3 hours a day and hold a valid residence document, can apply for basic security benefits pursuant to Social Code II (SGB II). The Federal Employment Agency (Bundesagentur für Arbeit) and the relevant Job Centre are responsible for this. In Leipzig, this is the Jobcenter Leipzig. Pensioners can apply for old age security benefits. There is also the possibility of claiming additional needs from the respective benefits authority. Additional needs may include increased auxiliary costs, maternity wear, basics, and daycare and school fees.
First of all, you can register at the Welcome Centre. This means you can register your place of residence and receive a registration certificate, which you can use to apply for your residence title and work permit at the Foreigners’ Registration Office (Ausländerbehörde).
Depending on requirements, certain services, for example those provided by the Foreigners’ Registration Office or Migration Assistance, as well as other counselling services, are transferred to the Welcome Centre.
There is currently an immigration freeze in place for Saxony. This means that fewer people are now going to the centre compared to the numbers seen in May. Find out about the current offers and services of this facility here.
The various authorities for initial registration and initial application for titles and benefits are located quite close to each other in Leipzig:
The Foreigners’ Registration Office is located right next to the Welcome Centre at Prager Straße 118-136, 04317 Leipzig. You can make an appointment with this office over the phone: 0341 123 3310. Alternatively, you can use the contact form. Ask the staff member who carries out your registration at the Welcome Centre for more information.
Generally, municipal services can be requested at the Welcome Centre. This might concern, for example, the care of relatives who are ill or in need of care, childcare, psychosocial help, debt advice or much more. The staff members will then refer you to the appropriate authorities and advisory centres.
People who are not covered by the legal framework of Social Code II and have received a rejection letter from the Job Centre can find information here. Pensioners, for example, can obtain information on old age security benefits. Benefits pursuant to the Asylum Seekers’ Benefits Act are applied for at the Social Welfare Office of the city of Leipzig. This can also be found on Prager Straße:
Prager Straße 21
Phone: 0341 123 9241
You can also find out about the Leipzig-Passport and ask where you can find advisory centres.
If you need support finding a flat, you will also find help at the Welcome Centre.
To find out about the advisory centres, authorities, points of contact and support services, you can also use the city map from afeefa.
In addition to a valid identity document from your home country, the city of Leipzig only has one prerequisite for registering in Leipzig: a residence.
For this, you must be able to prove that you have somewhere you can live for an extended time in Leipzig. You can prove this to the authority by presenting an accommodation provider confirmation. You will find the form here.
If you have children, they also require a valid identity document or at least a birth certificate. If it was not possible to bring these with you, the child will be registered through the parent for the time being. Further steps will be discussed during the consultation.
If these documents have expired, this won’t be a problem for the initial registration. Further steps will be discussed during the consultation.
It is not possible to register in Leipzig without identity documents. Until the situation is resolved and you have new documents, you will be able to live in a reception centre. There are two facilities of this kind in Leipzig: on Graf-Zeppelin-Ring and Max-Liebermann-Straße.
You can apply for new documents at the embassy or at consulates.
With a valid identity document and accommodation provider confirmation, you can register in Leipzig. First, make a registration appointment at the Welcome Centre.
Bring your ID card and accommodation provider confirmation to your appointment at the Welcome Centre, currently located at Prager Straße 128, Haus B, 04317 Leipzig.
First, you will register your residence here and receive a registration certificate. After that, you go to the Foreigners’ Registration Office counter/room, where you will fill out an application for a temporary residence title and have your photograph and fingerprints taken. You will then receive a probationary certificate with a provisional work permit. Please ask whether a residence requirement is associated with the document and what this means for you.
The EU has decided to apply temporary protection (Council Implementing Decision (EU) 2022/382 adopted by the Council on 4th March 2022, establishing the existence of a mass influx of displaced persons from Ukraine) to persons arriving from Ukraine after 24th February 2022 as a result of the Russian military invasion. They can apply for a residence permit at any Foreigners’ Registration Office pursuant to section 24 (1) of the Residence Act (AufenthG).
According to the regulation of the Ministry of the Interior, they can be granted temporary protection status until at least 4th March 2023.
Pursuant to section 24 of the Residence Act, Ukrainian citizens with a biometric passport may continue to travel within the European Union and the Schengen Area or remain in the EU for 90 days during a 180-day period. Travel to Ukraine after being granted temporary protection, i.e. receipt of a temporary title (e.g. probationary certificate), is still possible. However, you must re-enter Germany within six months at the latest and clear the journey with the competent authorities if there is a residence requirement and/or you are in receipt of benefits pursuant to Social Code II.
Citizens of Ukraine who were domiciled or permanently resident in Ukraine on 24/02/2022 but were temporarily staying outside Ukraine and entered the Federal Republic of Germany before 31/08/2022 do not require a temporary residence permit until 31/08/2022. This means that their stay in the Federal Republic of Germany is legal after 90 days of entry until 31/08/2022 at the latest.
In other words, there is only an obligation for displaced persons and non-EU citizens to register after 90 days, i.e. three months.
People who wish to remain in Germany for longer than 90 day and/or wish to receive benefits pursuant to the Asylum Seekers’ Benefits Act or Social Code II apply for a temporary residence permit (initially: probationary certificate) at the Foreigners’ Registration Office responsible for them in the town/city of their choice if they previously had private accommodation there (e.g. Leipzig) or in the town/city to which they were allocated according to their allocation notice, following their stay in a reception centre or emergency accommodation. The possibility and requirements of other residence titles can be discussed with the responsible case worker.In Leipzig, the Foreigners’ Registration Office is located in the Welcome Centre for displaced persons and immigrants at Prager Straße 128, Haus B.
If you move within Germany, are not receiving benefits and your residence title does not contain any restrictions such as a residence requirement, you can simply move and do not have to inform the Leipzig authorities.
The only thing that have to remember is that in Germany you must report to the new Residents’ Registration Office (Einwohnermeldeamt) within two weeks. You can do this at any Citizens Advice Bureau in your new town/city of residence, you can show your new rental contract and accommodation provider confirmation along with your ID, and then you are registered in your new town/city.
However, if you are in receipt of benefits and leave the jurisdiction of the authority you are receiving those benefits from, you must apply to the relevant authority (e.g. Job Centre or Social Welfare Office) for relocation and re-registration. Currently, this can be done by sending an informal email to the relevant case worker. The authority in your new town/city of resident will then send the essential information to the authority in your former town/city. This simplified process will probably change soon, so it is always a good idea to discuss any intention to move with your case worker in person.
If you would like to leave Germany but you are already registered here and/or receiving benefits, it is necessary to deregister with the registration office. There is a specific form for this. Fill it in and send it with a copy of your ID by email to firstname.lastname@example.org. If you receive benefits, you should also inform the relevant authority about your situation. This means, for example, that you should let the Job Centre or Social Welfare Office that you are leaving Germany.
If you are not registered and do not receive any social benefits, you only need to observe the entry regulations of your destination country.
This is for employment and integration: the probationary certificate (Fiktionsbescheinigung) pursuant to section 81 of the Residence Act is a document issued by the Foreigners’ Registration Office during the processing of an application for a residence permit. This allows foreigners in Germany to demonstrate the existence of a provisional right of residence.
It is called a ‘probationary’ certificate because it is a document that shows that, while residence rights are enjoyed in accordance with an assumed residence title, this title is only probationary, i.e. temporary and merely assumed.
Upon receipt of a probationary certificate, it is possible to pursue employment in Germany subject to social security contributions.
It is important that an application for the extension of the probationary certificate is always submitted on time.
The Federal Printing Office wasn’t able to print probationary certificates fast enough. Therefore, replacement documents were issued: so-called substitute probationary certificates (Blattfiktionen). These are identity documents printed on A4 paper that are valid for the time being until the date indicated (yellow).
For those whose probationary certificates are only valid for three months:
- you will either receive a written reminder to attend the Welcome Centre, or the person in question will attend of their own accord.
- In all likelihood, a regular probationary certificate will be able to be issued by this point. Until then, it should be noted that substitute probationary certificates are often misused. This must be avoided. These are official replacement documents. You should always keep the originals with you.
For those whose probationary certificates are valid for six months:
- A decision has not yet been made, but there is a possibility that residence may be possible as early as this autumn. You will be informed about this by post in good time. Otherwise, the same applies here: keep the expiry date in mind and, if you do not receive a reminder, take autonomous action and contact the Foreigners’ Registration Office (currently still in the Welcome Centre at Prager Straße 128, Haus B).
Furthermore, the probationary certificate is the prerequisite for entry into the scope of Social Code II and entitles the holder to participate in an integration course (purple).
The probationary certificate states whether or not travel to non-EU countries is permitted. Travel is not permitted if the probationary certificate was issued pursuant to section 81 (3). If it is pursuant to section 81 (4), travel is possible (green).
The Asylum Seekers’ Benefits Act (Asylbewerberleistungsgesetz) is generally there to regulate benefits for persons in need of material assistance who are in the process of obtaining asylum or a residence title. These state benefits are intended to cover the minimum subsistence level for the period of a person’s stay in Germany. This includes financial benefits, housing, basic services and emergency medical care.
The standard rates are very low and really only just cover basic needs. The allocated housing is also only intended for a transitional period and usually offers little comfort.
From 01/06/2022, displaced persons from Ukraine receive benefits pursuant to Social Code II. In Germany, this is also known as ‘Bürgergeld’ or citizens’ allowance. It is regulated by the relevant Job Centre. This gives displace persons quicker and easier access to basic security benefits.
Sections 12a and 24 (5) of the Residence Act require anyone entering Germany as a beneficiary of protection to stay in the place where they are registered for the duration of the admission procedure.
In Germany, each federal state and municipality receives funds from the state for the care and support of asylum seekers and displaced persons. It is only possible for a city or municipality to provide displaced persons with adequate housing and basic needs up to a certain point. In addition to medical care and financial aid, this also includes language courses and integration classes for children.
Therefore, people without private accommodation, for example, those staying in reception centres and hotels in Leipzig, are distributed to other municipalities in Saxony.
There, the person is registered and automatically required to have their habitual residence (domicile) in the respective town/city for the duration of the permanent residence title application process.
This obligation ceases at the end of the admission procedure. If no benefits are claimed at all, this obligation also ceases. In general, it is possible to apply for a change of residence.
The Residence Act in Germany regulates the conditions of the residence of migrants in Germany. Citizens of some countries, e.g. Ukraine, are allowed to remain in Germany and the EU for 90 days without a visa. After this period, you need a residence title, which you have to apply for.
Displaced persons from Ukraine have been granted a simplified process pursuant to the mass influx directive [2001/55/EG]: they enjoy special protection in the EU. In Germany, displaced persons receive a residence permit in accordance with section 24 of the Residence Act (AufenthG). From 01/06/2022, this provides access to basic security benefits pursuant to Social Code II.
Further information can be found here:
(Residence Act in full: https://www.gesetze-im-internet.de/aufenthg_2004/)
A good place to make contact with other people is ‘Space’ Leipzig, where you can receive donations, get information, meet other displaced persons and take your first steps in Leipzig together with other people and helpers.
Furthermore, you can find information and network on the Leipzig Helps Ukraine website and the individual Telegram chats.
In principle, it is always possible to request a linguist when visiting the authorities. The Social Welfare Office and Job Centre cooperate with the service Sprint, among others, for this purpose.
You can also request translation support in the university hospital.
You do this over the phone or by email when making an appointment with the respective authority.
This generally means that it takes longer to find an appointment. Therefore, many people seeking help turn to external services for translation and interpreting. You can also make use of these services if you need help at private doctor’s appointments or at daycare centres and schools.
You can also use apps or organise translation support by phone.
Furthermore, there are programmes that arrange sponsors to help you with your day-to-day dealings with the authorities.
You can also turn to the Translation Team at LHU at any time.
The following apps have proven helpful:
Voice Translate (Apple)
Speak & Translate (Apple)
You can contact the Translation Team at any time for further information.
These two providers can currently still be used for free:
Displaced persons applying for benefits at the Social Welfare Office are advised at the Social Welfare Office, specifically by the Migration Assistance Office, on the necessary applications to the authorities. Currently, their workload is enormous and it may take days or weeks to get an advice appointment. It is therefore advisable to look elsewhere for help and to find out about the bureaucratic possibilities and challenges.
Deutsches Rotes Kreuz (DRK) Kreisverband Leipzig Stadt e. V. (German Red Cross Leipzig City District Association)
Deutsches Rotes Kreuz (DRK) Akademischer Kreisverband Leipzig e. V. (German Red Cross Leipzig Academic District Association)
Mosaik Leipzig – Kompetenzzentrum für transkulturelle Dialoge e. V. (Centre of Excellence for Transcultural Dialogue)
Verband binationaler Familien und Partnerschaften e. V. (Association of Binational Families and Partnerships)
In addition, there is the option of approaching volunteer sponsorship programmes.
Sponsorship programmes match displaced persons with volunteers who support them in their day-to-day dealings with the authorities. For example, as translators and linguists who accompany them to doctor’s appointments, etc.
You will find an overview of the advisory centres for displaced persons living in decentralised accommodation and sponsorship programmes at the following link on leipzig.de:
The best-known sponsorship programmes are:
Migration advisory centres are facilities run by various agencies that provide targeted advice to displaced persons on issues of integration and coming to Germany.
German Red Cross (DRK) Leipzig
Phone: 0341 3035 122 and 0341 3035 128
Appointments by phone only.
Amnesty International Leipzig:
Arbeit & Leben e. V., advice mainly on jobs, further education, qualifications and access to the labour market for migrants:
Mosaik Leipzig e. V. (only displaced persons, or training programmes for helpers with Ukrainian/Russian language skills):
Verband binationaler Familien und Partnerschaften, iaf e. V. / Migrationsberatung für erwachsene Zuwanderer (MBE):
Phone: 0341 6880022
‘SALVE’ contact and advisory centre for migrants
Odermannstraße 19, 04177 Leipzig
Phone: 0341 4206097
Internationale Frauen Leipzig e. V.
Konradstraße 60A, 04315 Leipzig
Contact persons: Nasnas Sedik Rashid, An Ngo Thi Minh
Phone: 0341 6888940
Mobile: 0151 75078775 or 0179 4463364
Consultation hours (by phone only):
Monday to Friday, 9:30 AM to 4:00 PM
Languages: German, Arabic, Turkish, Kurdish
By appointment: Russian, English, Portuguese, Spanish, Vietnamese
Caritasverband Leipzig e. V. I
Ruth-Pfau-Straße 2, 04107 Leipzig
Contact persons: Enrico Noack & Marcel Brettschneider
Phone: 0341 9636125
Consultation hours (by phone only):
Monday to Friday: 9:00 AM to 12:00 noon
Monday to Thursday: 1:00 PM to 4:00 PM
Friday: 1:00 PM to 3:00 PM
Languages: German, English, Spanish
Upon request: Arabic, Persian, Russian, Georgian, Albanian, Serbian, Turkish and more
Caritasverband Leipzig e. V. II
Stuttgarter Allee 30, 04209 Leipzig
Contact persons: Johanna Hutzel & Frederike Bensien
Phone: 0341 9636165 or 0157 58743461
Consultation hours (by phone only):
Monday to Thursday: 9:00 AM to 12:00 noon
Monday to Thursday: 3:00 PM to 5:00 PM
and by appointment and email
Languages: German, English, French, Serbo-Croatian, Arabic
Other languages on request
RAA Leipzig e. V. I
Odermannstraße 19, 04177 Leipzig (‘Salve’ advisory centre)
Contact person: Souad Sahraoui
Phone: 0341 4206626 or 0178 3096508
Consultation hours (by phone only):
Monday to Friday: 9:00 AM to 1:00 PM
and by appointment and email
Languages: German, French, Arabic
By appointment: Bulgarian, Russian, Spanish, Polish, Portuguese, Arabic, Persian
Riebeckstraße 36, 04317 Leipzig
Contact persons: Eman Aissa, Sandra Haufe, Aria Eskandari
Phone: 0341 22476040
Tuesday to Thursday: 9:00 AM to 4:00 PM
By appointment only (by phone and email)
Languages: German, English, Persian, Arabic
Other languages on request
RAA Leipzig e. V. II
Kochstraße 14, 04275 Leipzig
Contact person: Ms Grafe
Phone: 0163 2654546
Lesbian, gay, bisexual, transgender and intersex displaced persons (LGBTIQ+)
Consultation hours: by appointment only (by phone and email)
Languages: German, English, French, Spanish
On request: Russian, Farsi, Arabic and more
The project “Re-Start in Leipzig” supports refugees from Ukraine in their arrival in Leipzig. In particular, young people from 15 to 18 years of age and their relatives or people with disabilities are supported. The aim is to advise and accompany them in everyday matters of orientation, integration and inclusion.
Age: Either 15 – 18 years and relatives OR people with disabilities (age does not matter).
Target group: Refugees from Ukraine
Costs: Counselling and support are free of charge
What we help with:
- Making applications to the authorities and securing a livelihood
- with the recognition of school and vocational qualifications
- barrier-free orientation in your new environment (shopping facilities, doctors, inclusive offers, offers of the Ukrainian & non-Ukrainian migration community)
- arranging meetings with others
- visits to doctors, therapies, establishing contact with further support services
- Job search
- Search for housing
- Search for educational opportunities
- Search for a day care place
- Search for leisure activities
Contact details and further information: https://www.jugend-und-erziehungshilfe.de/ueber-uns/projekte/hilfe-fuer-gefluechtete/
Arrival, first steps and offers of help, registration
Free social counselling on residence, work and training
Afeefa your digital map of Leipzig gives you an overview of the many places and possibilities for your everyday needs. Are you one of the creative minds yourself and want to add your color to the city by placing an offer for others? Do you want to network because teaming up is so much for fun? Is it volunteer work you are interested in? Actively shaping the face of your city is your thing…? Well Afeefa is the hub for different players with offers for people with and without international background in Leipzig.
Here you can find information about the risks of trafficking in human beings and support mechanisms for refugees from Ukraine.
Flyer of the Independent Commissioner on Child Sexual Abuse (UBSKM) with offers of help in cases of violence, abuse, exploitation and trafficking in human beings (GER/UA).
Information only in German and Ukrainian.
UA: Information in Ukrainian language
DE: Information in German language
On this page you will find offers for refugees from Ukraine as well as offers of help and donation possibilities for Ukraine.
Der Pavillion der Hoffnung – Puschstr. 9, 04103 Leipzig – provides a huge collection of clothes, shoes and many other things for free. If you need anything just pass by – it`s open from:
Receiving donations: Mon – Fri from 8am – 15pm.
Handing out donations: Wed – Fri from 9am – 3pm.
If you are looking for advice for queer refugees, please contact us here:
Übersicht für Geflüchtete aus der Ukraine (PDF)